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A Family Business Philosophy Prevails
There is an inimitable and special alchemy in the mix with a family owned company. Like the DNA of its owners, the blueprint of the business is completely distinct, and when it inherits the founders’ characteristics of resilience, hard-work, integrity and efficiency, it stands to mature into a competitive entity.
Offering equitable price points for its services, rather than chasing unrealistic, unsustainable bottom-of-the-barrel prices, has resulted in Rex being able to continually innovate with the corollary of this position being great products. A comprehensive range of wheels, castors, conveyors and trolleys are supplied to a nationwide network of business clients through four branches located throughout New Zealand.
Unequivocally, it has always been about the people in our business and our customers. We don’t purport to be the cheapest; for us it is about striking a competitive balance between excellent customer service, cost and quality. We don’t compromise on any of these propositions and we never will,” CEO Peter Blackett explains.
“We are very committed to looking after our staff and bringing them on the journey with us. We have exceptionally talented and committed staff members, with about 50 percent of them who have been with us over 15 years, and some more than 25. We’re proud of our low staff turnover and consider it a testament to the culture we have created.